Unusual Shipping Delays due to COVID-19

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  • #23811 Reply
    zdlAdmin
    Keymaster

    Since April 1, 2020 we have experienced unusual shipping delays with international shipments, especiall First Class Mail to Europe and Australia. More recently, tracking information for these shipments has been minimal. This is due to a COVID-19 outbreak at the Chicago area International Sorting facility. The shipper is dealing with an immense backlog of packages, and has suspended most scans to reduce virus transmission.
    No package has ever been lost, but these orders may take longer than usual to appear. Please be patient. Choosing Priority or Priority Express may improve delivery times significantly, but in a crisis there are no guarantees.
    Thank you for your patience and understanding.

    Glen van Alkemade
    General Manager, Zeppelin Design Labs

    #26011 Reply
    zdlAdmin
    Keymaster

    UPDATE September 2020: Shipping is improving but still slower and less-well documented than in pre-pandemic days. I believe we have actually lost Zero shipments. Some have taken 4 months to reach Europe; some have been sent back due to minor address errors; none have been lost.

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