Important Shipping Info

WE NOW OFFER DHL EXPRESS FOR INTERNATIONAL SHIPMENTS.

COVID-19: (updated 4/19/21) FIRST CLASS INTERNATIONAL SHIPMENTS REMAIN SLOW. Consider upgrading to Priority International or DHL Express, or be prepared to wait. First Class packages are not scanned frequently, which means your tracking history will not tell you much about your shipment’s progress. We have NEVER actually lost a shipment, but lately they are taking 3-5 weeks to deliver.

MOST ORDERS may take 2-3 days to ship. Priority Express and DHL Express generally ship same-day.

INTERNATIONAL SHIPPING VAT AND DUTIES Most countries apply VAT (Value Added Tax) and/or Import duties to purchases from Zeppelin Design Labs. We have no control over this process, which sometimes seems to be applied arbitrarily. We have no knowledge of specific duties applied by other countries. These fees are not included in our prices, and are yours to pay when your package arrives. If you wonder what fees may be applied to your order, go to your local post station and inquire there. We never under-state the invoice value of our shipments.

INTERNATIONAL LOCAL DELIVERY CHARGE – Shipments via USPS (First Class, Priority, Priority Express) may, in some countries, incur an additional “local delivery” fee. DHL Express does NOT add a local delivery fee.

SHIPPING CLASS

  • First Class means Last Class. This service is reliable but can be very slow. Since April 6, 2020 we have seen First Class International shipments take 7-10 days just to leave the US! Once the package arrives in your country, Customs processing varies widely. Some countries are consistently quick (Finland), some consistently slow (Germany), some have widely varying times (UK). Packages are usually not scanned while they sit in Customs. This makes it seem the article has disappeared, and many customers become nervous. This service is by far the least expensive way to ship around the world, but requires patience.
  • Priority and Priority Express move much more quickly through customs, and are frequently scanned. Perfectly reliable, and much more expensive.
  • DHL Express is popular in Europe for good reason. Very fast and reliable, competitive with Priority Express.

COUNTRY OF DESTINATION

Here are a few notes about specific countries with which we have had some trouble. If your country is not listed here, it means we have never experienced any problem with any shipment.

  • AUSTRALIA – Takes a long time to get from here to there. Please contact our dealer in Brisbane, Signal Chain, for better speed and pricing.
  • GERMANY – Unusually difficult local delivery. We have had an unusual number of shipments returned and even lost. Be very careful to address your order accurately. Be alert to a notice to come pick up your package at the post station. If you do not collect it quickly, they wIll send it back to us! Consider DHL Express for fast, reliable service.
  • MEXICO – We do NOT SHIP FIRST CLASS TO MEXICO!! Your package WILL disappear without a trace. Choose Priority, Priority Express, or DHL Express.
  • SPAIN – Unusually long times in customs, typically three weeks.
  • UK – Unusually high VAT, Customs, and Local Delivery fee. Please contact our dealers in UK for better pricing and service: Break the Machine, and Thonk.