Shipping policy

Everything we sell is packed and shipped from our own workshop in Naperville, Illinois — about 30 miles west of Chicago. Orders are picked, packed, and handed to the carrier by the same people who build the gear.

Where we ship

We ship worldwide. If a carrier can reach your address, we can get a package to you.

International orders may be subject to customs duties, import taxes, or brokerage fees charged by your country. Those are set by your customs authority, are not collected by us, and are the responsibility of the recipient.

A small number of bundles include a mains power supply built for North American voltage and plugs. Those items are marked Ships to US addresses only on their product page. Everything else in the catalogue ships anywhere.

Shipping cost

Add what you want to your cart and enter your shipping address — the cart will show you the available shipping options and their exact cost before you commit to anything. Rates depend on your destination, the weight and size of the parcel, and the service level you pick.

Nothing is charged until you complete checkout, so it is fine to price out shipping first.

Processing time

Most in-stock orders leave the workshop within 1–3 business days after payment clears. Orders placed on weekends or US holidays start processing the next business day.

Some items are built or tested to order. When that is the case, the product page or your order confirmation will tell you the expected lead time.

Tracking

You will get a shipping confirmation with tracking by email as soon as your order leaves the workshop. International tracking detail varies by destination country — some postal systems stop updating once the parcel clears their border.

Digital downloads

Manuals, firmware, and software such as the ZDL Updater are free downloads and involve no shipping. Grab them from the product page or the documentation library.

Damaged or missing packages

If a package arrives damaged, or tracking says delivered and it never turned up, tell us within 7 days of the delivery date. Use the contact form and choose Order status & shipping. Include your order number and photos of the packaging and contents if there is visible damage — that is what carriers need to process a claim.

We will chase the carrier and make it right.

Questions

Anything about shipping, lead times, or a parcel in transit: use the contact form and pick Order status & shipping. We usually reply within one business day.